Reviewed October 2026
 

1. Who I am and what I do. Lucy Brooks Translations provides professional translation into British English, mainly of business and technical texts. I am a Chartered Linguist and a Fellow of the Chartered Institute of Linguists (CIOL). 
 

2. Quotes and orders. Quotes are based on the text you send me and are valid for [30] days. Please send background material, glossaries and reference documents, as they help me get the terminology right. If the text changes after I quote, I may need to revise the price and deadline.
 

3. Delivery. We agree the delivery date before work begins. Please tell me early if a job is urgent. I will let you know as soon as possible if illness, technical failure or another event beyond my control might cause a delay.
 

4. Payment. I invoice after delivery, and payment is due within 30 days of receipt. Interest may be charged on late payments in line with UK law. New clients are asked to pay in advance. I am not currently registered for VAT.
 

5. Confidentiality. I treat all your material as confidential, in line with the codes of conduct of the CIOL and the Institute of Translation and Interpreting. 
 

6. Data protection (GDPR). I comply with the UK GDPR and the Data Protection Act 2018. I collect only the personal data needed to quote, deliver and invoice work, such as names, email addresses and documents you send. I do not sell or share it, except where needed to carry out the job. Completed translations are kept in my archive for a minimum of six months after delivery and are then securely deleted, unless you ask me to delete them sooner. You can ask to see, correct or delete your data at any time by emailing me. Full details are in my privacy policy.

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7. Quality and complaints. I aim for accuracy and good style. Translation involves choices, so differences of taste in wording do not count as errors. If you believe there is a significant mistake, tell me within [30] days, and I will correct it at no charge. If we cannot agree, we can ask an independent assessor, such as a CIOL member, to review it.
 

8. Liability. My liability is limited to the fee for the job in question, except where the law does not permit it. I am not responsible for losses arising from a translation being used for a purpose other than the one agreed.
 

9. Copyright. Copyright in the translation passes to you on full payment. I keep the right to reuse my terminology and translation memory for later work for you.
 

10. Law. These terms are governed by the law of England and Wales.